We understand that you might have some questions about our products, services, or processes. Below you’ll find answers to some of the most commonly asked questions. If you can’t find the answer you’re looking for, feel free to contact us at https://engineeredgifts.com/contact.

1. How do I place an order?

To place an order, simply browse our collection, select the product you want, and follow the steps to add it to your cart. Once you’re ready, proceed to checkout, where you’ll be asked to fill in your details, choose a delivery option, and complete payment. For personalised items, you’ll also have the option to provide customization details, including text or images.

2. How do I upload a photo for personalisation?

Uploading a photo is easy! Here’s how to ensure your image is suitable:

Format: We accept JPEG and PNG file formats. JPEG is the preferred format for photos.
Resolution: For best results, upload an image with a minimum resolution of 150 dpi (dots per inch). Higher resolution images (300 dpi or more) will produce better print quality.
Size: Try to upload images that are at least 1000px by 1000px in size. Avoid overly compressed or pixelated images.
File Size: Ideally, your file should be no larger than 10 MB to ensure smooth uploading and processing.
Background: Make sure the background is not too cluttered, as this may affect the clarity of the image once printed on the product.

You can upload your image during the customisation process when adding a product to your cart. If the image quality isn’t suitable, we’ll contact you to discuss alternatives.

3. Can I change or cancel my order once it’s placed?

Once your order has been submitted, it is processed quickly, especially for personalised items. Therefore, we can only cancel or amend orders within 24 hours of placement. After this period, your order may have already been processed for production or dispatch. Please contact us immediately if you wish to change or cancel your order.

4. How long will it take to receive my order?

Delivery times depend on the type of product and your location. For personalised items, production can take 5-7 business days. After production, delivery typically takes:

Standard Delivery: 3-5 business days (UK)
Express Delivery: 1-2 business days (UK)

Please note that during peak seasons or special promotions, delivery times may be longer.

5. Do you ship internationally?

No, we currently ship only to the United Kingdom.

6. How do I know if my order is being processed?

Once your order is placed, you will receive a confirmation email with details of your purchase. When your order is dispatched, you’ll receive an email with tracking information so you can monitor the progress of your delivery.

7. Do you offer gift wrapping or special packaging?

Yes! We offer gift wrapping for most of our products. We will package your gift beautifully for delivery. For any special packaging requests, please contact us directly before placing your order.

8. What should I do if my product arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us immediately at https://engineeredgifts.com/contact. Provide your order number and clear images of the issue. We will resolve the problem by offering a replacement, a refund, or another solution, depending on the situation.

9. What is your return policy for personalised items?

As most of our products are personalised, they are non-refundable unless they arrive damaged or incorrect. However, if there is an issue with your personalisation (e.g., spelling mistakes made by us), we will either replace the item or issue a full refund.

For more details, please refer to our Refund and Returns Policy.

10. Can I personalise a product with my own design?

Yes! Just contact us for more details.

11. How secure is my personal information?

Your privacy and security are our top priority. We use industry-standard encryption to protect your personal data and payment information. Our website is secured with SSL encryption, ensuring that any information you provide is kept safe and confidential. Any files that you upload will immediately be deleted after the order is completed.

12. How do I contact you if I have a question that isn’t answered here?

If you have any further questions or need assistance, please feel free to contact our team via https://engineeredgifts.com/contact. We’ll be happy to help you with anything you need.

Still need help?

If your question isn’t answered here, feel free to reach out to us at https://engineeredgifts.com/contact, and we’ll get back to you as soon as possible.